Frequently asked questions
Can you help me log into the site or access my confirmation email?
What setup will I need to watch the conference?
We recommend going to www.zoom.us for more info and signing up to a free account. Although zoom can be run on any smart device, we recommend you use:
A modern Mac, PC or Chromebook updated, running well with plenty of memory. If you are using a laptop, make sure you have it plugged into the mains.
Ensure Zoom installed on your computer, updated to the latest version.
A fully updated web browser - we recommend Chrome to access the site.
A pair of Headphones with microphone connected to your computer.
A Web Cam connected to your computer.
A LAN cable connection to the internet (wifi is good, but not as reliable as a direct cable!)
I've forgotten my password, what should I do?
No Problem, click "Passholder Log in" from the top menu and select the ‘Forgot Password?’ link then enter the email address you registered with, and we will send you a link to that address to reset your password.
What are the event Terms & Conditions?
Our event is covered by terms and conditions and they can be found here.
I have a question about the event, who can I speak to?
Please email the office: firstname.lastname@example.org
I can only attend some of the conference, not the whole day; is it still worth my while?
If I miss some sessions, how can I watch/catch them up a later stage?
You can also purchase all recordings of the entire event for £49. Once purchased, these recordings are yours to watch as often as you like. And if friends or family members cannot make the event (or attend all the sessions), this would be a great way for them to still benefit afterwards.
As I am not a parent, is this event suitable for me?
This event has clearly taken much time and effort to organise, so why is it for free?
Yet you are asking for a voluntary donation, so can you give me some more information about what your charity does?
I believe you run training courses to become a facilitator of your programme to young people. How can I find out more about this and where do I sign up?
Will there be a chance during the Conference to ask questions and have them answered?
Will there be children speaking?
Yes, there will be a special Young People’s Panel taking place at 17:05, which promises to be one of the conference highlights. These children will be talking about discovering their own innate resilience and wellbeing during these times, and how that has helped them.
I believe you have a great programme for young people. Please tell me how I can bring it to my child’s school?
We deliver our programmes in schools, youth organisations and even to privately arranged groups and. Over 7500 young people in 14 countries have been through our programme in the past three years. Please go to https://www.iheartprinciples.com/for-young-people/ for more information, or just drop us an email: email@example.com and we can discuss how to get iheart into your child’s school or even to arrange a private group of young people to undertake the iheart Programme.